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Posted On: 11th Nov 2015

Be Patient Fix On ITV

Fixer Jayme-Leigh
A scene from the Fixers film
Karen Higgins, Shropshire Clinical Commissioning Group

‘The doctor was scary and he wasn’t very friendly. He didn’t take my feelings into consideration and he treated me more as an object than a person.’

‘Jayme-Leigh’, whose real name has not been used, was left feeling vulnerable following an intimate examination by hospital staff when she was younger.

The 18-year-old now wants medical professionals to recognise when a young patient feels scared and to do more to make the experience less intimidating for them.

Her story was broadcast on ITV News Central on Thursday 12th November.

‘When I was nine I became incontinent and my GP sent me and my parents to the hospital where they ended up just putting it down as attention seeking,’ explains Jayme-Leigh, who's from the West Midlands.

‘When young people seek advice they need to treat them with the respect and dignity that they treat adults with.

‘Health care professionals need to realise that the experience can be quite scary for children.

‘I was so embarrassed about what happened. It made me feel anxious and worthless.’

 

 

With Fixers, Jayme-Leigh has helped create a film to demonstrate how she felt during her hospital trip.

You can watch Jayme-Leigh’s Fixers film and read more about her campaign by clicking on the image below.

 

 

Karen Higgins from the Shropshire Clinical Commissioning Group appears in the broadcast to discuss the importance of Jayme-Leigh’s message.

‘I feel that the film has been hugely beneficial in so much as we often treat a complaint or a concern as an administration process,’ comments Karen.


‘What this film has shown is that by listening to what the person wants to achieve we can create something that will bring about a change.’

Jayme-Leigh adds: ‘My film has been shown at an important conference about children’s health.


‘It makes me happy that the film is having an impact on health professionals and that it is doing well.


‘It makes me feel very proud that I have actually made a difference.’

 

To find other resources on this topic, and watch more Fixers films, click on the image below.

 

Author: Cara Laithwaite

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Fixers is a project of the Public Service Broadcasting Trust, funded by the National Lottery through the Big Lottery Fund, and featured on ITV.

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